Shipping Policy

Thank you for choosing Simply Art and Designs for your handmade resin art, gifts, abstract, and mixed media art needs. We take pride in creating custom and handmade items of exceptional quality. This Shipping Policy provides you with important information regarding the shipping process and options available to you.

1. Processing Time:
All our items are custom and handmade with great care and attention to detail. The creation and preparation process requires time. We aim to ship your order within 10 days from the date of purchase. Please note that this processing time may vary depending on the complexity of the product and the volume of orders we receive. We appreciate your understanding and patience.

2. Shipping Methods and Carriers:
To ensure the safe and timely delivery of your items, we work with reliable and reputable shipping carriers. The specific carrier and shipping method will be determined based on the size, weight, destination, and shipping option chosen during the checkout process.

3. Shipping Costs:
The shipping cost is calculated based on various factors, including the size, weight, destination, and shipping method chosen. To provide you with transparent pricing, the exact shipping cost will be displayed during the checkout process before finalizing your order. We strive to offer competitive shipping rates while ensuring the security of your items.

4. Local Pickup/Delivery:
We understand that some customers prefer the convenience of picking up their orders in person. Therefore, we offer a free local pickup option. During the checkout process, you can select the local pickup option, and we will notify you once your order is ready for pickup.

5. Shipping Destinations:
We currently ship our products to customers within the US where we operate. When placing your order, please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues.

6. Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email/SMS. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take some time to become available after the order has been shipped.

7. Shipping Insurance:
To ensure the safe delivery of your items, we include shipping insurance for some orders. In the unlikely event that your package is lost or damaged during transit, please contact us immediately, and we will assist you in resolving the issue.

8. Address Accuracy:
It is the customer's responsibility to provide an accurate and complete shipping address during the checkout process. Please double-check all the information before submitting your order. In the event of an incorrect or incomplete address, resulting in a failed delivery, additional charges may apply for reshipping or address correction.

9. Returns and Exchanges:
For information regarding returns, exchanges, and our refund policy, please refer to our separate Returns and Refunds Policy.

If you have any further questions or concerns about our shipping policy, please feel free to email creative@simplyartanddesigns.com.